Effective date: 8 July 2026
Last updated: 8 July 2026
This Privacy Policy describes how Gansu Chuangjiu Supply Chain Co., Ltd. (“we,” “us,” or “our”) processes personal data when you download, install, register for, or use GloomHub, a Google Play Android social communication app for adults. By creating an account or continuing to use the app after reviewing our in-app Privacy Notice and User Terms, you acknowledge the practices described here. If you do not agree, please uninstall the app and discontinue use.
Gansu Chuangjiu Supply Chain Co., Ltd. is the data controller for personal data processed through GloomHub.
| Controller | Gansu Chuangjiu Supply Chain Co., Ltd. |
| Registered address | Room 603, 6th Floor, VIP Building, Bayi Hotel, No.103 Dingxi Road, Tuanjie Xincun Sub-district, Chengguan District, Lanzhou City, Gansu Province |
| Privacy inquiries | genarnorbertbenit@gmail.com |
We aim to respond to verified privacy requests within 15 business days, unless applicable law permits or requires a different timeframe.
This policy applies to personal data collected through the Google Play Android version of GloomHub and related cloud services that support registration, profiles, messaging, live conversations, optional purchases, and safety features. It does not apply to third-party websites or services you may reach through links inside the app; those services are governed by their own policies.
Our service is offered globally unless restricted by law or platform rules in a particular territory.
Where privacy laws such as the GDPR require a legal basis (also called a lawful basis), we rely on the following grounds, depending on the activity:
| Processing purpose | Legal basis |
|---|---|
| Providing core app features: account creation, sign-in, profile display, discovery, messaging, and live text or video conversations | Performance of a contract — processing necessary to deliver the service you request when you register and use the app |
| Media upload, storage, and delivery for profiles and chats | Performance of a contract for features you choose to use; consent where required for optional media capture or selection |
| Analytics, diagnostics, crash reporting, and performance measurement | Legitimate interests — understanding reliability, fixing defects, and improving security and product quality; we balance these interests against your rights and expectations |
| Fraud prevention, abuse detection, content moderation, and account security | Legitimate interests and, where applicable, legal obligation to cooperate with lawful requests and enforce our policies |
| Optional in-app purchases and entitlement management via Google Play Billing | Performance of a contract when you initiate a purchase; legitimate interests in reconciling transactions and preventing misuse |
| Safety reports, blocks, and investigations | Legitimate interests in protecting users and maintaining a safe community; legal obligation where reporting is required by law |
| Responding to privacy rights requests | Legal obligation where applicable; otherwise legitimate interests in honoring your rights |
When we rely on consent, you may withdraw it through in-app settings, Android permission controls, or by contacting us. Withdrawal does not affect prior processing that was lawful at the time.
We collect personal data from three main sources: information you provide, data generated through your use of the app, and limited technical data from your Android device.
When you grant access, the app may read or write photos and videos through Android scoped storage or applicable `READ_MEDIA_IMAGES`, `READ_MEDIA_VIDEO`, and MediaStore APIs. Camera and microphone access is used only while you actively use related features, as described in Section 6.
We do not collect precise location data through GloomHub.
We use personal data to operate, secure, and improve GloomHub. Primary purposes include:
We do not use your personal data for cross-context behavioral advertising. We do not sell personal and sensitive user data.
GloomHub requests Android permissions only for functions you initiate or that are necessary for core operation. Sensitive capabilities are not used in the background:
| Permission / capability | Used in background? | When accessed | Purpose |
|---|---|---|---|
| Camera | No — not in the background | While you capture photos or video for profile or chat media | Enable visual content creation within active sessions |
| Microphone | No — not in the background | While you participate in live audio or video conversations | Transmit voice during real-time sessions you join |
| Photos and videos (read) | No — not in the background | When you select existing media from your library | Attach or upload profile or chat content you choose |
| Photos and videos (write / MediaStore) | No — not in the background | When you save or export profile or chat media to your device | Store shared media locally at your direction |
| Location | No — not in the background | Not requested by GloomHub | N/A — we do not collect location through this app |
You can manage or revoke permissions at any time through Android Settings → Apps → GloomHub → Permissions. Revoking camera, microphone, or media access may limit or disable related features but will not automatically delete data already uploaded while permission was granted.
We integrate platform and partner technologies to deliver GloomHub. These components may process personal data on our behalf or under their own terms where you interact with their services directly (such as Google Play Billing).
Integrated technology categories include:
We disclose personal data to the following categories of recipients for the purposes stated:
Cloud Hosting / CDN
Real-time Communication / Video Infrastructure
Content Moderation Service
Analytics / Performance Monitoring
Google Play (payments)
We may also disclose information when required by law, to protect rights and safety, or in connection with a merger or acquisition subject to appropriate safeguards.
The following summary aligns with Google Play Data safety disclosures for GloomHub:
| Data type | Collected | Shared | Purpose | Required or optional |
|---|---|---|---|---|
| Account identifiers and profile information such as nickname, avatar, bio or interest labels, and authentication session data | Yes | Yes | Provide registration, sign-in, profile display, discovery, session integrity, fraud prevention, and account security | Required when you create or use an account |
| Instant messages, conversation history, and related messaging metadata between users | Yes | Yes | Deliver private messaging, synchronize conversations, support notifications, and enforce community policies | Collected when you send or receive messages inside the app |
| Live video and audio session content processed when you use real-time chat or video conversation features | Yes | Yes | Enable live text or video conversations, connection quality management, and safety workflows | Required when you initiate or join live conversation sessions |
| Photos and videos captured with the camera or selected from your library for profile or shared media | Yes | Yes | Display profile visuals, support media sharing in chats, and assist moderation where applicable | Optional; collected only when you capture, upload, or choose profile or chat media |
| Usage events and diagnostics, including Device ID where applicable | Yes | Yes | Measure performance, troubleshoot issues, improve product quality, and protect against abuse | Required |
| In-app purchase and entitlement signals processed in connection with Google Play Billing | Yes | Yes | Deliver digital goods or features, validate entitlements with Google Play, and keep purchase state consistent | Collected when you make or restore purchases as applicable |
| Safety reports, block records, and related context you submit | Yes | Yes | Investigate abuse reports, enforce policies, and protect users | Optional; only when you use report or block safety flows |
We retain personal data only as long as necessary for the purposes described in this policy, unless a longer period is required or permitted by law.
You may request deletion of your account and associated personal data by contacting genarnorbertbenit@gmail.com. Some information may be retained in backup systems for a limited time or where retention is legally required.
We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. Measures include access controls, encryption in transit where supported, monitoring for suspicious activity, and contractual safeguards with service providers.
No method of transmission or storage is completely secure. If we become aware of a personal data breach that triggers notification obligations, we will take steps required by applicable law, which may include notifying affected users and regulators.
Depending on your location, you may have rights regarding your personal data. To submit a request, email genarnorbertbenit@gmail.com with enough information for us to verify your identity. We respond within 15 business days where applicable.
Rights that may be available include:
Correction and rectification: If you believe any personal data or personal information we maintain about you is inaccurate or incomplete, you may request correction (also called rectification) at any time. Send the details of the inaccuracy and the correction you seek to genarnorbertbenit@gmail.com. We will review verified requests and update records where appropriate, or explain if we cannot make the change under applicable law.
You may also lodge a complaint with a supervisory authority in your country if you believe our processing violates applicable data protection law.
We have designated Data Protection Officer, Gansu Chuangjiu Supply Chain Co., Ltd. to oversee data protection compliance for GloomHub. The DPO serves as an independent point of contact for questions about how we process personal data and how applicable privacy rights apply to your situation. Users may contact the DPO regarding data protection and privacy matters at genarnorbertbenit@gmail.com. The DPO handles inquiries relating to the processing of personal data, assists with rights requests where appropriate, and works with our teams to address privacy concerns in line with applicable regulations.
This section provides additional information for residents of U.S. states with comprehensive privacy laws, including California and Virginia.
The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants California residents specific rights regarding personal information, including:
To exercise these rights, email genarnorbertbenit@gmail.com. We will verify your request and respond within 15 business days, unless extension is permitted by law.
Under California law, you have the right to know whether we share personal data or personal information with third parties, the categories involved, and the purposes of sharing. We describe our sharing practices in Section 7 of this policy. We do not sell personal and sensitive user data.
Meaning of “share” under the CCPA: In this policy, references to sharing follow the specific definition under California law. “Share” or “sharing” does not simply mean any disclosure to a service provider. Under the CCPA, sharing can include making personal information available to a third party for cross-context behavioral advertising. We do not engage in cross-context behavioral advertising through GloomHub. For a complete description of how we disclose data to vendors and infrastructure partners that support app functionality, refer to Section 7 (Third-Party Sharing). California residents may exercise the right to know by emailing genarnorbertbenit@gmail.com; we will respond within 15 business days.
The Virginia Consumer Data Protection Act (VCDPA) provides Virginia residents with rights to access, correct, delete, and obtain a copy of personal data, and to appeal our response if required by law. Submit requests to genarnorbertbenit@gmail.com. We respond within 15 business days where applicable.
How to opt out: The following explains our practices and how to opt out of certain processing where the VCDPA applies:
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have GDPR-style rights including access, rectification, erasure, restriction, objection, and data portability where applicable. Our legal basis for each processing activity is set out in Section 3.
Where we transfer personal data outside your jurisdiction, we use appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms where required. Contact genarnorbertbenit@gmail.com to exercise your rights or ask about transfers.
GloomHub is intended only for individuals aged 18 and older. We do not knowingly collect personal data from anyone under 18.
During onboarding, you must confirm that you meet the age requirement. We do not operate a continuous technical age-gate or ongoing age verification beyond this first-use age declaration. If you are under 18, do not use the app. If we learn that a user is under 18, we may suspend or delete the account and remove associated data as permitted by law.
Parents or guardians who believe a minor has provided personal data should contact genarnorbertbenit@gmail.com.
Because we operate globally and use cloud infrastructure, personal data may be processed in countries other than your own, including countries that may not provide the same level of data protection as your home jurisdiction. Where required, we implement contractual and organizational safeguards to protect transferred data.
We may update this Privacy Policy to reflect changes in our practices, technologies, legal requirements, or service features. When we make material changes, we will provide notice through the app, Google Play listing, or other appropriate channels. The “Effective date” at the top indicates when the current version took effect. Continued use after an update constitutes acknowledgment of the revised policy, unless applicable law requires a different form of consent.
For privacy questions, rights requests, or complaints:
| Data controller | Gansu Chuangjiu Supply Chain Co., Ltd. |
| Address | Room 603, 6th Floor, VIP Building, Bayi Hotel, No.103 Dingxi Road, Tuanjie Xincun Sub-district, Chengguan District, Lanzhou City, Gansu Province |
| genarnorbertbenit@gmail.com | |
| Data Protection Officer | Data Protection Officer, Gansu Chuangjiu Supply Chain Co., Ltd. — genarnorbertbenit@gmail.com |
| Response timeframe | 15 business days for verified requests, where applicable |
*End of Privacy Policy*
We do not sell personal and sensitive user data.
Users have the right to know whether their personal data is shared with third parties and for what business purposes. We explain sharing in the Information sharing section above. Email genarnorbertbenit@gmail.com with subject Sharing Disclosure Request to exercise this right; we aim to respond within 15 business days where feasible.
Depending on applicable law, you have the right to request access to the personal data that we collect about you (including, where applicable, the right to know whether we process certain categories of personal data concerning you). To exercise this right, email genarnorbertbenit@gmail.com with a clear description of your request and enough information for us to verify your identity and locate the relevant records.
You have the right to request deletion of personal data that we collect about you, subject to lawful exceptions (for example records we must retain for security, audits, disputed transactions, or legal process). Submit your request by emailing genarnorbertbenit@gmail.com with subject Deletion Request, or follow the account deletion paths described elsewhere in this policy when you use a registered profile.
How your users can opt out of the sharing or selling of their data under applicable U.S. state laws and similar regimes. How to opt-out of data sale/targeted ads: email genarnorbertbenit@gmail.com with subject Opt-out of sharing, Opt-out of sale, or Opt-out of targeted advertising to opt out of sharing, selling, or targeted ads to the extent required by law. Where verification is required, we aim to acknowledge and process qualifying requests within about 15 business days.